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Studies in Empathy: A Cleveland Clinic Podcast

It’s Not the Same As It Was

June 15, 2022 Cleveland Clinic Patient Experience
It’s Not the Same As It Was
Studies in Empathy: A Cleveland Clinic Podcast
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Studies in Empathy: A Cleveland Clinic Podcast
It’s Not the Same As It Was
Jun 15, 2022
Cleveland Clinic Patient Experience
How do healthcare organizations continue to provide the best patient experience with a burned-out and exhausted staff? Do we still expect caregivers to provide the same level of care they did before the COVID pandemic? Join us in this episode with Sven Gierlinger, Chief Experience Officer at Northwell Health, and Rick Evans, Senior Vice President of Patient Services and Chief Experience Officer at New York Presbyterian hospital, as we discuss the hardships and opportunities we have to evolve the way we support caregivers, patients, and patients’ families.
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Show Notes
How do healthcare organizations continue to provide the best patient experience with a burned-out and exhausted staff? Do we still expect caregivers to provide the same level of care they did before the COVID pandemic? Join us in this episode with Sven Gierlinger, Chief Experience Officer at Northwell Health, and Rick Evans, Senior Vice President of Patient Services and Chief Experience Officer at New York Presbyterian hospital, as we discuss the hardships and opportunities we have to evolve the way we support caregivers, patients, and patients’ families.