Studies in Empathy: A Cleveland Clinic Podcast
Join Cleveland Clinic Patient Experience leaders and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.
Episodes
40 episodes
Operating with Empathy
How do you keep an entire enterprise operating effectively and efficiently while maintaining empathy and putting patients first? Join host, Steph Bayer, as she sits down with Andi Jacobs, Executive Director of Operations at Cleveland Clin...
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32:41
High Reliability Requires Empathy
Does building a culture of high reliability help caregivers show empathy to patients and to each other? Listen as host Steph Bayer and Cleveland Clinic Associate Chief Safety Officer, Dr. Amrit Gill discuss how empathy is key to building ...
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33:00
That’s the Spirit
How can we show empathy towards each other and ourselves? Join host Steph Bayer in a conversation with Rev. Lisa Morrison, Senior Director of Spiritual Care at Cleveland Clinic. Lisa shares what spiritual care means and why it's important, the ...
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31:41
The Next Innovation in Experience is High Reliability
How does high reliability fit into patient experience? In this episode, host Steph Bayer speaks with Chrissy Daniels, Chief Experience Officer at Press Ganey, the world's leading Human Experience platform for healthcare. Chrissy talks about the...
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35:41
Tales from a Resident
What is it like to have a patient's life in your hands? Host Steph Bayer speaks with Dr. Cassandra Garraud, a third-year Internal Medicine resident at Cleveland Clinic. Dr. Garraud was recognized in 2021 as a Cleveland Clinic Hero for the perso...
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28:33
What Else but ELSO?
What does it mean to be an empathetic leader? In this episode, host Steph Bayer has a conversation with Christine Stead, CEO of the Extracorporeal Life Support Organization (ELSO) and adjunct instructor at the University of Michigan. Christine ...
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22:18
Building an Empathetic Workforce
What qualities are important for working in healthcare? Join host Steph Bayer in a conversation with Kiersten Kanaley, Executive Director of Talent Acquisition Operations at Cleveland Clinic. Kiersten discusses how empathy fits into the hiring pro...
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37:56
Grooving to the 80's on 89th Street
How do we create joy for others and for ourselves? Join host Steph Bayer in a radiant conversation with Corporal Eric Hudson, an officer who has been with the Cleveland Clinic Police Department for 20 years. In this episode bursting with energy, C...
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21:09
Supporting People in Trauma
How do we respond to challenges involving trauma? Join host Steph Bayer and Katharine Manning, author of The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job. In this episode, Katharine talks abou...
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30:28
Music is Instrumental in Care
Can music heal? Listen as host Steph Bayer and Cleveland Clinic Music Therapist, Christine Bomberger, explore how music can help ease pain and reduce stress and anxiety for patients. Together they discuss how the addition of a recording studio wit...
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17:51
Patients Want to be Seen and Heard
What do our patients really want us to know about how they want to be treated? Join host Steph Bayer and Kate Watson, a longtime patient of Cleveland Clinic who was diagnosed with metastatic breast cancer at 35. Together they discuss what patients...
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20:20
Volunteers: Partners in Care
Why is volunteerism so important and how does it impact both our patients and staff? Hear from Cleveland Clinic Volunteer Director, Alicia Pitre, as she shares her own passion for volunteerism and how today’s healthcare volunteers give their time ...
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23:41
Tomorrow's Leaders Take on Healthcare
What do future healthcare leaders think of the current state of our industry and where it is heading? In this episode, graduate students and Cleveland Clinic interns, Yamileth Gonzalez and Ermonela Muhameti, talk with host Steph Bayer to share the...
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26:04
Overcoming Biases in Healthcare with Empathy
How do healthcare organizations utilize empathy to ensure all patients receive the best care possible without any biases? Listen in as we have this important conversation with Rachel Godsil, distinguished professor of law at Rutgers Law School and...
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36:19
Touch Before Technology
How do we truly see and serve our patients to magnify their dignity? In this episode, Dr. Wesley Ely shares his passion for treating critically ill patients and his philosophy that we cannot heal patients with technology if we do not first see th...
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30:25
Justice for Vulnerable Populations
Do we care enough about our community to have a conversation about belonging and welcoming? Healthcare systems should be focusing on advancing health equity in their communities. Take a moment and listen to Monica Ramirez, Founder and President of...
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24:21
The Neuroscience of Empathy
Have you been training your empathy lately? Just like our muscles, we can train ourselves to be more empathetic and there is science to prove it. Listen in as we speak with Dr. Helen Riess, the founder and CEO of Empathetics and Psychiatrist at Ha...
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30:32
Art is Medicine
“Hey Alexa, play my favorite song!” You immediately smile and your mood is suddenly lifted. Why is that? Tune in to hear Maria Jukic, a senior director for the Arts & Medicine Institute at the Cleveland Clinic and host, Steph Bayer, explore the sc...
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31:23
It’s Not the Same As It Was
How do healthcare organizations continue to provide the best patient experience with a burned-out and exhausted staff? Do we still expect caregivers to provide the same level of care they did before the COVID pandemic? Join us in this episode with...
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39:49
Bioethicists Help Find the Way
Who do you call for the toughest patient care cases that don’t seem to have a clear path forward? In this episode, Dr. Jane Jankowski, Director of the Center for Bioethics and Dr. Georgina Morley, Director of the Nurse Ethics Program at Cleveland...
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37:16
Empathy is an International Concept
How do you build a facility from the ground up in a new country that maintains the organization’s model around delivering empathic care while incorporating the knowledge, experience and expertise of the UK’s healthcare professionals? Join Dr. Jim...
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26:52
Being Seen and Heard
How can improv and communication skills translate to a more creative, compassionate and empathetic environment in the healthcare setting? Listen as we explore the why and how of better listening, empathetic communication, being others focused wit...
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33:01
Humanizing Data to See the Patient as One of One
How can organizations take advantage of advanced technologies to care for patients while maintaining compassion, empathy and the human touch? In this episode, Cleveland Clinic's Chief Information Officer, Matt Kull, shares how the organization lev...
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23:06
