Studies in Empathy: A Cleveland Clinic Podcast
Join Cleveland Clinic Patient Experience leaders and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.
Podcasting since 2019 • 37 episodes
Studies in Empathy: A Cleveland Clinic Podcast
Latest Episodes
Operating with Empathy
How do you keep an entire enterprise operating effectively and efficiently while maintaining empathy and putting patients first? Join host, Steph Bayer, as she sits down with Andi Jacobs, Executive Director of Operations at Cleveland Clin...
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32:41
High Reliability Requires Empathy
Does building a culture of high reliability help caregivers show empathy to patients and to each other? Listen as host Steph Bayer and Cleveland Clinic Associate Chief Safety Officer, Dr. Amrit Gill discuss how empathy is key to building ...
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33:00
Tales from a Resident
What is it like to have a patient's life in your hands? Host Steph Bayer speaks with Dr. Cassandra Garraud, a third-year Internal Medicine resident at Cleveland Clinic. Dr. Garraud was recognized in 2021 as a Cleveland Clinic Hero for the perso...
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28:33
