Studies in Empathy: A Cleveland Clinic Podcast
Join Cleveland Clinic Patient Experience leaders and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.
Studies in Empathy: A Cleveland Clinic Podcast
Knowing it’s The System and Not The Human
•
Cleveland Clinic Patient Experience
How do you build a culture of consistent performance, decreased suffering, fulfilling the promise to our patients and caregivers? Join us in a conversation with Leslie Jurecko, MD, sharing strategies, behaviors, and processes that create and support a high reliability organization.