Studies in Empathy: A Cleveland Clinic Podcast
Join Cleveland Clinic Patient Experience leaders and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.
Studies in Empathy: A Cleveland Clinic Podcast
Tales from a Resident
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Cleveland Clinic Patient Experience
What is it like to have a patient's life in your hands? Host Steph Bayer speaks with Dr. Cassandra Garraud, a third-year Internal Medicine resident at Cleveland Clinic. Dr. Garraud was recognized in 2021 as a Cleveland Clinic Hero for the personal impact she made on one of her patients. In this episode, she tells us about that powerful moment, how empathy was crucial to saving her patient's life, and how communication skills are key to giving and receiving empathy.