The ActivateCX Podcast
Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around AI, CXM, and the modern Cloud Contact Center.
In this Podcast series, Frank interviews Thought Leaders, Unpacks critical AI & CX technology, and addresses the leading Experience topics of the day.
#cx #customerexperience #ai #ex #cxm #contactcenter #salesstrategy
The ActivateCX Podcast
Transform Your Customer Experience Using AI Tools
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Get your AI Sorted https://activateCX.arroyo360.com/ai
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Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai to GET and KEEP customers.
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Chapters
00:00 How does the AI Consumer Choose Correctly?
03:07 Getting Personal with AI
05:48 Being On Brand Digitaly
07:13 Matchmaker, Matchmaker
07:44 Building an AI Practice
09:58 Where is AI heading?
12:39 The Contact Centers broadening Role!
14:06 Does Cognigy Have a Way!
16:18 Sage Advice for Adopting AI
32:18 Today is a Better Day
21:12 Closing
#podcast #contactcenter #ai #customerservice #salesstrategy
