The ActivateCX Podcast
Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around AI, CXM, and the modern Cloud Contact Center.
In this Podcast series, Frank interviews Thought Leaders, Unpacks critical AI & CX technology, and addresses the leading Experience topics of the day.
#cx #customerexperience #ai #ex #cxm #contactcenter #salesstrategy
Episodes
45 episodes
How Brands are using AI to Keep Customers
Learn how AI Conversations Improve CX: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Maja Shaefer (CEO and Founder of Zowie....
•
Season 3
•
Episode 45
•
24:03
Use these 3 Tech Tools to make Money with AI
Learn more the 3 AI Solutions to improve business Profitability and Sustainability: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help? In this video, we i...
•
Season 3
•
Episode 44
•
22:28
How to become more Profitable with AI
Learn how to take action with AI to improve Profitability and Sustainability: https://activateCX.arroyo360.com/ai----Learn how "AI Contact Center Solutions" like Conversational Intelligence, Agent Assist, Conversational AI and ...
•
Season 3
•
Episode 43
•
42:13
Why Your AI VoiceBots Drive Profits and Customer Satisfaction
Learn more about using AI to improve CX: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help! In this video, we interview Michelle Schroeder (at PolyAi) CX Ind...
•
Season 3
•
Episode 42
•
40:14
How to protect your AI & CX from Cyber Attacks
Your AI Contact Center solutions are under attack. Hear Frank Rogers and Rob Fitzgerald unpack the secrets of Cybersecurity, the flip side of the CX & AI coin. Our world is changing fast, hear from these two thought leaders to get a bead on...
•
Season 3
•
Episode 41
•
36:44
5 AI Methods to Improve Customer Experience
Learn more about improving CX with AI: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help! In this video, we'll discuss 5 AI methods to enhance customer satisfactio...
•
Season 2
•
Episode 40
•
39:51
Transform Your Customer Experience Using AI Tools
Get your AI Sorted https://activateCX.arroyo360.com/ai----Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive and win in...
•
Season 2
•
Episode 39
•
21:18
Unlocking the Secrets to AI Mastery
Get your AI Sorted https://activateCX.arroyo360.com/ai----Here Frank Rogers and Quinn Agen unpack the secrets of using AI contact center solutions to solve major customer experience needs! Our world is changing fast, hear from the...
•
Season 2
•
Episode 38
•
24:41
How AI is Changing the Way We Communicate
Learn more about RingCX https://activateCX.arroyo360.com/ringcx----Watch Frank Rogers with Special Guest Amir Hameed, discuss AI contact center solutions and how RingCentral has bet the farm on customer experience and artificial intelli...
•
Season 2
•
Episode 37
•
23:31
Learn AI Secrets of Business Leaders
Get your AI Sorted https://activateCX.arroyo360.com----Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive a...
•
33:23
Revealing secrets of Zoom and their CX Plans
https://activateCX.arroyo360.com/ai----------Zoom has the CX Industry Shaking in their boots with their NEW AI Contact Center solutions. Find out more as we chat with special guest Brandon Knight about all things Zoom, AI, a...
•
Season 2
•
Episode 35
•
22:02
The True Business Potential AI Vendors are Unlocking
Get your AI Sorted https://activateCX.arroyo360.com----Here Frank Rogers and Quinn Agen unpack the behind the scenes workings of Omilia, as they set the pace for AI contact center solutions and the entire AI Revolution! Our world ...
•
Season 2
•
Episode 34
•
26:20
Don't Buy A Contact Center Until You Listen To This!
Buy Your CX Tech in a better way! https://activateCX.arroyo360.com/activateCXtoday--------------Are you considering investing in ai contact center solutions? Before you make a decision, make sure to watch this video for valu...
•
Season 2
•
Episode 33
•
33:07
The Next Big Thing in Contact Centers will Surprise You
https://activateCX.arroyo360.com/zoom----Join us as we explore Zoom's journey from virtual meetings to ai contact center solutions with Industry Icon Brandon Knight! Discover how Zoom rose to fame during the pandemic and where they are ...
•
Season 2
•
Episode 32
•
25:40
Pump Up Your Customer Experience with These 5 Methods
https://activatecx.arroyo360.com/5CXMethods---------------Discover the 5 Critical CX Methods that run through your contact center ai solutions to revolutionize your customer experience (CX) strategy forever in this insightful video. Lea...
•
Season 2
•
Episode 31
•
33:14
How AI will Help Customer Conversations
Get Your AI Strategy Sorted https://activatecx.arroyo360.com/aiIn this Episode we delve into the profound impact of contact center AI solutions on humanity and the evolving landscape of ai agent assist. Learn how Balto AI integrates wit...
•
Season 2
•
Episode 30
•
31:37
Revolutionize Your Business with Realtime Guidance
Get Your AI Strategy Sorted https://activatecx.arroyo360.com/aiJoin the conversation on contact center ai solutions using behavior optimization and uncover the impact of agent assist in the contact center world with Episode 29; "Expose ...
•
Season 2
•
Episode 29
•
28:20
What Business Leaders Need to Know about AI
Learn More https://activatecx.arroyo360.com/activateCXtodayDive into the fascinating world of Contact Center AI solutions secrets! Learn how AI is reshaping customer interactions and sales processes, and why staying ahead of the curve i...
•
Season 2
•
Episode 28
•
19:29
The Secrets to Adopting AI in Business
Activate AI in Your business https://activateCX.arroyo360.com/activateCXtodayWant to know why some companies struggle with adopting contact center AI solutions? Join Erik Smith at RingCentral and Frank Rogers in demystifying AI adoption...
•
Season 2
•
Episode 27
•
17:45
Why Nextiva Is Killing It (How They Did It)
Get your CX Right... https://activateCX.arroyo360.com/activateCXtoday-----Join Nextiva's Edwin Margulies as he goes behind the scenes of Nextiva Contact Center, discussing Contact Center AI, Thrio, competition, self-service, and mor...
•
Season 2
•
Episode 26
•
34:08
Unveiling AI breakthroughs
Find, Buy, and Optimize your Contact Center https://activateCX.arroyo360.com/activateCXtodayDiscover the latest AI breakthroughs with Arroyo360, RingCentral and Five9. From natural language chatbots to intelligent virtual assistants, le...
•
Season 2
•
Episode 25
•
20:39
Nextiva's Race to Democratize CX Technology
Select the Right Contact Center with Arroyo360 https://activateCX.arroyo360.com/activateCXtoday-----------As a leader in the customer experience industry, Nextiva and Thrio are coming together to revolutionize the contact center...
•
Season 2
•
Episode 24
•
21:56
Expert Tips for Hiring the Best CX Consulting Firm
Prepare your Company CX →
•
Season 2
•
Episode 23
•
15:16
Why a Bad Approach to Deploying CRM will Crush Your Business
OUR GUEST…Sherry Rajani is the CEO of CodeCreators and is a nationally recognized expert on Data Analytics, CRM, and CX.TO BE SURE…Being a modern CX leader means working across the organization to effect change and gain alignment on c...
•
Season 2
•
Episode 22
•
20:03
