Sales Unfiltered

Understanding The State of Your Book of Business | Ejieme Eromosele

Izzy Bishop Season 2 Episode 7

"Customer Success & Account Management needs to think more like sellers & familiarise themselves with different methodologies..."

Wise words from this week's guest, Ejieme Eromosele, GM of EMEA at Quiq to discuss understanding the state of your book of business, account mapping & identifying the white space 🙌

👋 00:00 Intro

🚗 00:40 Taking your customer on a journey


🚀 03:40 Customer Success being more revenue focused

👀 05:58 Do you think AMs and CS need to think more like sellers?

⬜️ 08:43 Asking the right questions to identify the white space

💪 13:42 Building a mutual success plan with the customer

🔥 15:21 Figuring out which accounts to prioritise & prioritising your time

🤝 23:23 Customer advocacy

❤️ 29:06 Overcoming bullying & being an introvert

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