Burak Ipekci | Concierge - The Beating Heart of Hotels

In this conversation, Mauricio Schuler and Burak Ipekci delve into the evolving role of concierge services in the hospitality industry. 

They discuss the importance of guest experience, Burak's personal journey in hospitality, the challenges of recruitment in a post-pandemic world, and the essential human connection that defines exceptional service. 

Burak emphasizes the need for empathy, community, and genuine interactions in creating memorable guest experiences, while also addressing the industry's struggle to attract young talent and the misconceptions surrounding the concierge role. 

In this conversation, Burak Ipekci shares his insights on the hospitality industry, emphasizing the joy and dynamic nature of the field. He discusses the importance of hands-on experience in management roles, the value of training and mentorship, and the need for effective communication within teams. Burak also addresses the impact of technology, particularly AI, on concierge services and the future of the industry, highlighting the emotional connection that remains essential in guest experiences.



The podcast is created by Schulering.

👉 Schulering is a comprehensive employee‑experience platform for the hospitality industry. It helps hotels:
- Attract talent with “cultural decks” (video tours of your workplace and values)
- Onboard new hires via interactive, self‑paced training modules
- Train & certify staff by turning SOPs into engaging e‑learning courses with progress tracking
- Retain & upskill teams through curated industry podcasts and lifelong‑learning resources

By mirroring the guest‑journey model, Schulering ensures your people deliver outstanding service at every stage.

🌐 visit our page to learn more about Schulering:
👉 https://www.schulering.com

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Schulering: Evolving Hospitality through Learning.