Schulering HUB Talking Hospitality Podcast
Schulering Hub is a hospitality training consultancy. Helping hotels and restaurants discover their training needs, training the trainers, and offering training procurament from its rich network of professionals.
Schulering audits, assesses, optmizes, and structures every step of your internal hotel guest - Your Staff. From the pre-employment to departparture, we help hotels build their employer branding by doing all the rights things with their people, turning staff into ambassadors of the brand.
Our podcast, Talking Hospitality aims to raise awareness of the PEOPLE in our industry doing what we preech, showing the impact that treating your staff well do to your business.
If there is a guest that you want to see on the show, please contact them with us on hello@schulering.com
Schulering HUB Talking Hospitality Podcast
Hotel Staff Training: Expense or Investment? With Yamel Henriksen from AHLEI
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Is Training an Expense or an Investment? The Real Cost of Turnover with Yamel Henriksen (AHLEI)
Do you know how much it truly costs when an employee leaves your hotel?
Many hoteliers see training as a "nice-to-have" expense. But when you look at the numbers, the cost of not training is far higher. In this episode of the Schulering Hub Talking Hospitality podcast, Mauricio Schuler sits down with Yamel Henriksen, Area Manager for Europe, Africa, and the Middle East at the American Hotel & Lodging Educational Institute (AHLEI).
With over 70 years of history, AHLEI is the global leader in hospitality certification, helping professionals from frontline staff to general managers build successful careers. Yamel shares her inspiring journey from organizing events as a student to leading education across three continents, and explains why training is not just about business—it is a moral choice.
In this episode, we uncover:
- The Shocking Cost of Turnover: Why replacing a single manager can cost up to €10,000 in recruitment fees alone—plus months of lost productivity.
- Return on "Individual": Why the best investment isn't just in your property, but in the people who bring it to life.
- Simple Steps for Independent Hotels: You don't need a big budget. Learn how to build a learning culture with just 10 minutes a day and simple public recognition.
- The Future of Learning: How Artificial Intelligence (AI) will help us identify skill gaps and personalize training, allowing humans to focus on what matters most: empathy and service.
Whether you manage a small boutique hotel or a large corporate team, this conversation will change how you think about your staff. As Yamel says, "It is always cheaper to prepare the people you already have than to pay to repair the damage of losing them".
Tune in to learn how to turn your hotel into a place where talent wants to stay.
Resources Mentioned:
- Guest: Yamel Henriksen – Connect on LinkedIn
- Organization: American Hotel & Lodging Educational Institute (AHLEI) – Visit Website
- Host: Mauricio Schuler | Schulering
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Schulering: Evolving Hospitality through Learning.
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