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Schulering HUB Talking Hospitality Podcast
Schulering Hub is a hospitality training consultancy. Helping hotels and restaurants discover their training needs, training the trainers, and offering training procurament from its rich network of professionals.
Schulering audits, assesses, optmizes, and structures every step of your internal hotel guest - Your Staff. From the pre-employment to departparture, we help hotels build their employer branding by doing all the rights things with their people, turning staff into ambassadors of the brand.
Our podcast, Talking Hospitality aims to raise awareness of the PEOPLE in our industry doing what we preech, showing the impact that treating your staff well do to your business.
If there is a guest that you want to see on the show, please contact them with us on hello@schulering.com
Schulering HUB Talking Hospitality Podcast
Websites for Humans vs. Agents: The Future of Independent Hotel Distribution
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Are you still selling four walls and a bed? If so, you’re already behind.
In this episode of the Schulering HUB Talking Hospitality Podcast, we sit down with Pedro Colaco, CEO of Guestcentric, to dismantle the traditional approach to revenue management and guest engagement. Pedro argues that in an increasingly digital world, guests aren't looking for a hotel—they are looking for memories and emotional resonance.
We dive deep into the "Hospitality Staffing Crisis" and why the industry’s biggest bottleneck is no longer technology, but the ability to deliver a genuine emotional connection. Whether you are looking for a hospitality staff training solution or trying to reduce hotel staff turnover, this conversation provides the blueprint for balancing high-tech facilitators with high-touch human warmth.
In this episode, you will learn:
- Why we are moving toward separate websites for "agents" and "humans."
- The critical link between staff engagement and guest connection.
- Why you must hire for warmth and train for skill to survive the current market.
- How to use tech as a facilitator for understanding, not a replacement for soul.
Tune in to transform your independent property from a commodity into an experience.
Follow Schulering HUB Talking Hospitality Podcast for more insights into the future of the industry.
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Schulering: Evolving Hospitality through Learning.
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