Ops Game Changers
An original ActiveOps podcast focused on all things Operations.
We know it's not easy running operations. Pressures on cost, risk, customer and employee experience are a constant struggle as operational leaders try to do more with less. In this podcast series, we bring together true Ops Game Changers, who share real-life stories of how they delivered against business drivers – and delivered big!
Ops Game Changers
S01E07: Becoming more data-centric to improve operational decisions
Ops Game Changers: How Fidelity International embarked on a transformation programme to become more data-centric.
You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (CMO at ActiveOps) quizzes his guests on how they went about unlocking significant value, adopting best practices, and experiencing some game changing results.
In episode seven, we explore the key drivers for organisations wanting to become more data centric to improve operational decision making. In this episode, we are joined by Ben McManus, Associate Director, GPS CAO Performance & Planning at Fidelity International, to talk about how how the company embarked on a strategy to become more data-centric, and the impact this is now having on operational decision making.
Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. Operating in more than 25 countries and with $739.9 billion* in total assets, Fidelity International’s clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.
Ben tells us about the project enabled senior leaders in the company to have a clearer view of operations across the entire organisation. Having a 360-degree view of work demands across different teams, as well as holidays, overtime and sick leave enabled Fidelity to have full control over workloads to improve employee satisfaction, wellbeing and overall productivity.
Tune in to this fascinating episode to learn more about Fidelity’s experience in the building and testing a central data environment and the impact this is now having on operational decision making.
Want to learn more about how to radically transform your company through the power of operations? Then don't miss the following episodes and hear more fascinating insights from other leaders in the field of Operations about how they have overcome challenges to drive productivity and boost performance at their enterprises. You can listen and subscribe to ‘Ops Game Changers’ on your preferred podcast platform and also on our YouTube channel, AOTv. Up your Ops game!
Want to learn more about how to radically transform your company through the power of operations? Then don't miss the following episodes and hear more fascinating insights from other leaders in the field of Operations about how they have overcome challenges to drive productivity and boost performance at their enterprises. You can listen and subscribe to ‘Ops Game Changers’ on your preferred podcast platform and also on our YouTube channel, AOTv.
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