Ops Game Changers
An original ActiveOps podcast focused on all things Operations.
We know it's not easy running operations. Pressures on cost, risk, customer and employee experience are a constant struggle as operational leaders try to do more with less. In this podcast series, we bring together true Ops Game Changers, who share real-life stories of how they delivered against business drivers – and delivered big!
Episodes
10 episodes
S01E10: How Great Britain Rugby Sevens use data to drive performance in sport
You’re listening to 'Ops Game Changers', the ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionizing the world of service operations. In this series, we explore some of the key challenges faced by ser...
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Season 1
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Episode 10
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46:13
S01E09: Simplifying Operations for Maximum Efficiency and Customer Satisfaction
Ops Game Changers: How Rabobank combined cross-border call centres and simplified their operations for maximum efficiency & customer satisfaction You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share...
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Season 1
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Episode 9
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39:06
S01E08: Integrating Operations and Finance for improved decision intelligence
Ops Game Changers: How First Mortgage Services transformed to become a data-centric organisation by integrating finance and operations.You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life sto...
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Season 1
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Episode 8
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41:31
S01E07: Becoming more data-centric to improve operational decisions
Ops Game Changers: How Fidelity International embarked on a transformation programme to become more data-centric. You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remark...
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Season 1
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Episode 7
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42:00
S01E06: Driving efficiency and business growth with upskilling
Ops Game Changers: How Velonetic invested in upskilling employees to increase efficiency, business performance and growth opportunities. You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-l...
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Season 1
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Episode 6
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47:49
S01E05: Achieving operational excellence: Atlanta Group's approach to multiple brands
You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by...
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Season 1
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Episode 5
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33:38
S01E04: Transforming Operations with AI and Automation
You are listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders who are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by...
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Season 1
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Episode 4
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41:16
S01E03: Driving Employee Engagement to Improve Staff and Customer Satisfaction
You are listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced...
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Season 1
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Episode 3
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33:41
S01E02: Building a Fully Flexible Workforce and Operating Model by Connecting Front and Back-office
You are listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders who are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by...
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Season 1
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Episode 2
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35:22
S01E01: Skyrocketing NPS and CX in Service Operations
We premiere 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service...
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Season 1
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Episode 1
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32:30