Ops Game Changers
An original ActiveOps podcast focused on all things Operations.
We know it's not easy running operations. Pressures on cost, risk, customer and employee experience are a constant struggle as operational leaders try to do more with less. In this podcast series, we bring together true Ops Game Changers, who share real-life stories of how they delivered against business drivers – and delivered big!
Episodes
15 episodes
S02E03: Leading Operations Through Change: People, Data and the Future of Work
What does it really take to lead operations through relentless change and keep your team engaged, performing, and ready for what comes next?You're listening to 'Ops Game Changers', the ActiveOps podcast where we share real-life stories f...
S02E02: Building a Culture of Performance That Lasts
You're listening to Ops Game Changers, the ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionizing the world of service operations. In this series, we explore some of the key challenges faced by servi...
S02E01: Operations Isn't Spelled with a Capital 'O'
You're listening to 'Ops Game Changers', the ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionizing the world of service operations. In this series, we explore some of the key challenges faced by ser...
S01E12: The power of data and unlocking the 80/20 to focus on what matters most
You’re listening to 'Ops Game Changers', the ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionizing the world of service operations. In this series, we explore some of the key challenges faced by ser...
S01E11: Reimagining Operations with purpose and people at the centre
Ops Game Changers: How CIBC Mellon reimagined its operations with purpose and people at its core You’re listening to 'Ops Game Changers', the ActiveOps podcast where we share real-life stories from remarkable leaders that ar...
S01E10: How Great Britain Rugby Sevens use data to drive performance in sport
You’re listening to 'Ops Game Changers', the ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionizing the world of service operations. In this series, we explore some of the key challenges faced by ser...
S01E09: Simplifying Operations for Maximum Efficiency and Customer Satisfaction
Ops Game Changers: How Rabobank combined cross-border call centres and simplified their operations for maximum efficiency & customer satisfaction You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share...
S01E08: Integrating Operations and Finance for improved decision intelligence
Ops Game Changers: How First Mortgage Services transformed to become a data-centric organisation by integrating finance and operations.You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life sto...
S01E07: Becoming more data-centric to improve operational decisions
Ops Game Changers: How Fidelity International embarked on a transformation programme to become more data-centric. You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remark...
S01E06: Driving efficiency and business growth with upskilling
Ops Game Changers: How Velonetic invested in upskilling employees to increase efficiency, business performance and growth opportunities. You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-l...
S01E05: Achieving operational excellence: Atlanta Group's approach to multiple brands
You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by...
S01E04: Transforming Operations with AI and Automation
You are listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders who are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by...
S01E03: Driving Employee Engagement to Improve Staff and Customer Satisfaction
You are listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced b...
S01E02: Building a Fully Flexible Workforce and Operating Model by Connecting Front and Back-office
You are listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders who are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by...
S01E01: Skyrocketing NPS and CX in Service Operations
We premiere 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service...