LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Latest Episodes
Has Mental Health Progress in 9-1-1 Actually Worked? Peer Support, Time Off & The Remaining Stigma
Over the last several years, the 9-1-1 and first responder world has seen a major shift in how we talk about mental health. The old stigma of being “weak,” “soft,” or “feckless” for struggling after traumatic calls has slowly given way to peer ...
Drones & Robots Saving Lives in 911 Responses – Coitt Kessler on the Future of Public Safety, Part 2
In a structural collapse, every second counts, and sending humans in too early can cost lives. Today, public safety is turning to drones and ground robots to go where it's too dangerous for people.On this episode of LifeLine 911, we sit...
Drones & Robots Saving Lives in 911 Responses – Coitt Kessler on the Future of Public Safety, Part 1
In a structural collapse, every second counts, and sending humans in too early can cost lives. Today, public safety is turning to drones and ground robots to go where it's too dangerous for people.On this episode of LifeLine 911, we sit...
Calling All Heroes - Part 2
In this episode of LifeLine 911, and to commemorate National Public Safety Telecommunicators' Week 2026, we have invited on two special guests, whose recent work has highlighted in a wonderful way the stories of the everyday heroes who wear the...
Calling All Heroes - Part 1
In this episode of LifeLine 911, and to commemorate National Public Safety Telecommunicators' Week 2026, we have invited on two special guests, whose recent work has highlighted in a wonderful way the stories of the everyday heroes who wear the...
