LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
Podcasting since 2024 • 99 episodes
LifeLine 911
Latest Episodes
Behind the Gate: Barriers to Becoming a 911 Dispatcher
Emergency communications demands competence, resilience, and a willingness to work when most of the world is asleep. Those challenges are inherent to the job. In this episode of LifeLine 911, we examine a different kind of obstacle—one that doe...
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Season 3
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Episode 98
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27:28
Behind the Headset: How You Get Hired as a 911 Dispatcher
Becoming an emergency telecommunicator is not like applying for an ordinary job. From written exams and background checks to psychological screening, training academies, and probationary call-taking, the path into a 911 center is designed to fi...
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Season 3
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Episode 97
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35:09
After Dark: Inside the Night Shift at 911
As the city settles into sleep, the work inside the 911 center intensifies in different and often unseen ways. The night shift operates with fewer resources, heightened risk, and a steady stream of incidents that tend to surface under the cover...
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Season 3
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Episode 96
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33:24
Beyond the Script: Intuition Inside the 911 Center
911 dispatchers are trained to follow protocols with precision—every question, every command, every keystroke has a purpose. Yet no checklist can account for every human variable that comes through the line. In this episode of LifeLine, we expl...
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Season 2
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Episode 95
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34:28
The First Five Minutes: What Bystanders Can Do Before Help Arrives
When someone calls 911, the response begins immediately—but those first few minutes before responders reach the scene are often the most critical. In many emergencies, the actions taken by ordinary citizens can make the difference between life ...
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Season 2
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Episode 94
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26:04
