LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Latest Episodes
The Hardest Part of 911 Leadership (And How to Handle It)
Leadership is a massive challenge in any organization, but in emergency operations, the stakes are completely different. When the decisions you make don’t just affect the workplace culture, but can quite literally cost lives, the weight of comm...
Would You Survive the Headset? Honest Red Flags for Aspiring Dispatchers
Thinking about becoming a 911 dispatcher? Before you apply, take a hard look inward. In this episode of LifeLine 911 we talk about the personal traits that matter most: how you handle stress, your sense of justice and morality, and whether you ...
Working Through Differences: Unity in First Responder Agencies
In any workplace, disagreements are inevitable: whether with a boss, a peer, or a subordinate. But in the first responder profession, the stakes are higher. We owe it to the citizens we protect to work through those differences so we can delive...
Interview Rescue: Turning a Failing 911 Job Interview Around
Going in for a 911 dispatcher or first responder interview can feel like stepping into a high-stakes call. You’re facing a panel firing questions at you, the pressure is on, and sometimes you can feel the interview starting to slip away.
From Library Shelves to 911 Headsets: LaWanda Felder’s Inspiring Career Change Part 2
LaWanda Felder went from checking out books to answering 9-1-1 calls in one of the most dramatic career changes you’ll ever hear.A former librarian who answered the call to public service in 2023, LaWanda now serves as a dedicated 9-1-1...
