LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
Podcasting since 2024 • 87 episodes
LifeLine 911
Latest Episodes
Starting Late, Serving Strong: Dispatcher Barbara Farris on Finding Purpose in Law Enforcement
Barbara Farris has served as a police dispatcher for the past 15 months — but unlike many who enter public safety early in life, Barbara began her law enforcement journey later than most. In this episode of LifeLine911, Barbara shares what it’s...
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Season 2
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Episode 86
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43:07
From Badge to Beyond: Supporting the Transition Out of Law Enforcement with Chris Howell
After seven years in law enforcement, Chris Howell took a new path—joining Flock Security to help others navigate the same transition. Now in his second year with Flock, Chris runs a unique “peer support” program that provides guidance, r...
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Season 2
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Episode 85
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44:50
The Role of Critical Thinking in Emergency Communications
Critical thinking is more than just a buzzword—it is the foundation of sound decision-making in emergency communications. In this episode, we explore what critical thinking truly means for first responders, why it is essential in high-pressure ...
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Season 2
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Episode 84
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24:23
Owning the Error: The Power of Humility in Emergency Response
Admitting mistakes is never easy. It challenges pride, ego, and identity — yet it remains the most vital step toward growth. For first responders, the stakes are even higher: errors can mean the difference between life and death. In this episod...
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Season 2
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Episode 83
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24:53
From TikTok to Telecommunicator: Gen Z in Emergency Dispatch
Born between 1997 and 2012, Generation Z is stepping into the workforce — including the world of emergency communications. Shaped by pandemics, social media, and a digital-first lifestyle, this 69-million-strong generation brings both challenge...
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Season 2
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Episode 82
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34:01
