LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
Podcasting since 2024 • 80 episodes
LifeLine 911
Latest Episodes
Ep 79 - Superstitions
In this episode of LifeLine911, we dive into one of the most infamous taboos in the culture of emergency services: the words you should never say on shift. Why do terms like "calm", "slow", or the dreaded "quiet" send shivers through dispatch c...
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Season 2
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Episode 79
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28:13
Ep 79 - Superstitions Trailer
LifeLine911 episode 79 - Superstitions will be out Monday, August 25, 2025 at 05:00 eastern! Tune in!
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0:35
Ep 78 - Delegated Authority
When a dispatcher gives a unit in the field a direction, such as respond to the call, why does the police officer, medic, or firefighter listen to them, especially when the dispatcher is a civilian? This is because of delegated authority, which...
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Season 2
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Episode 78
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32:06
Ep 77 - Bronze Level Operators
The ideal emergency call takers and dispatchers are efficient and effective at their jobs, always paying attention to the screens, listening to the slightest change in voice from the callers and officers in the field. But not every operator can...
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Season 2
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Episode 77
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37:11
Ep 76 - School Safety with Versaterm CaseWorX for Schools
Of all the groups of people that society works to protect, perhaps none is more important than children. They serve as society's future and promise. To paraphrase President John F Kenney, "Children are the world's most valuable resource and it'...
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Season 2
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Episode 76
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43:49
