LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
Podcasting since 2024 • 83 episodes
LifeLine 911
Latest Episodes
From TikTok to Telecommunicator: Gen Z in Emergency Dispatch
Born between 1997 and 2012, Generation Z is stepping into the workforce — including the world of emergency communications. Shaped by pandemics, social media, and a digital-first lifestyle, this 69-million-strong generation brings both challenge...
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Season 2
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Episode 82
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34:01
Modernizing 9-1-1: Idaho’s Push for Better Emergency Communications
Every year, millions of 9-1-1 calls pour into centers across the U.S. In 2023 alone, Idaho answered over four million of them. But outdated systems in parts of the state made a tough job even harder for the dedicated telecommunicators on the ot...
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Season 2
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Episode 81
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40:33
Leadership Without Experience: Can It Work in 9-1-1?
Leadership is often defined by qualities such as integrity, transparency, diligence, and sound judgment—traits that transcend industries. Yet in specialized fields, like emergency communications, one question remains: are these universal skills...
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Season 2
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Episode 80
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35:24
Ep 79 - Superstitions
In this episode of LifeLine911, we dive into one of the most infamous taboos in the culture of emergency services: the words you should never say on shift. Why do terms like "calm", "slow", or the dreaded "quiet" send shivers through dispatch c...
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Season 2
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Episode 79
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28:13
