LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Ep 12 - It's Not Personal; It's Business
During one's career as a telecommunicator, you are bound to hear a lot of very horrific insults and cruel words levied against you personally, even while you work to try and assist the callers or even fellow first-responders on the other end of the line. The why for this is obvious: people generally only interact with emergency services when there is a stressful emergency occurring. But the how you respond to it is critical; not only for your long-term well-being in the industry but also for ensuring that you are doing everything you can get get help where it needs to be. Join your host Erica this week as she tackles the difficulties in keeping your own emotions out of your job so that you can do it effectively; put another way, it's not personal, it's business.
