LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Ep 28 - Community Engagement
Law enforcement, Fire, and Emergency Medical Services have a duty to the public to provide the best possible services to the community at all times. This can be very difficult to achieve though if they are not able to get feedback on how they are doing. To help with that lack of feedback issue, first responders can use community engagement techniques to better connect with the public, providing more follow-up information and expedite services. Join your host Erica this week as she discusses the challenge of getting this precious data from the public and how it can be made easier. This week's special guest is Versaterm's Rohan Galloway-Dawkins, the Chief Product Officer, who will give us a sneak peak into the future of Community Engagement!
