LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Ep 33 - System of a Down: Crowdstrike
In July of 2024, the software company Crowdstrike released an update for its software which caused computers using it to malfunction and cease operations. These systems included everything from airlines to trains to hospitals, and even emergency services. How can a 911 agency respond to loosing such key tools in it's arsenal to help serve the public? Joining us this week is our guest, Tatiana Rivera, who was the on-duty supervisor the night that her agency experienced the system failure and what she and her team did to overcome it.
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
