LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Ep 39 - Leadership Expectations
Regardless of what kind of industry that you work in, there are going to be people who have positions of leadership within the organization to help ensure the success of the group and of the individuals. It is very important for these leaders to be clear and consistent in the organization's goals, and also important is the feedback they receive from subordinates on how to better serve them. An emergency call center is no different in this aspect, save for the very real fact that poor performance does not hurt a bottom line, but can be deadly. Joining us this week to discuss the topic is Justin Prescott from American Emergency Preparedness, as well as an emergency communications supervisor in Waltham.
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
