LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Ep 56 - CMCP Training
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For emergency telecommunicators, the National Emergency Number Association (NENA) offers a training called Center Management Certification Program (CMCP), which is designed for agency management. This training is a week long and involves lecture, roleplay, and hands-on training to inform students about the fundamentals of running their own organization. Recently, Erica had the opportunity to take this class and we wanted to see what she thought about it.
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
