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LifeLine 911
In the rapidly-shifting world for First Responders where it seems that everyday the rules and norms are changing, there is one voice you can count on to give you the latest in Emergency News: that is LifeLine.
The LifeLine911 podcast's mission is to discuss issues and stories related to Emergency response services, with specific emphasis on Emergency Communication.
LifeLine911 is hosted by Erica Roberts, a veteran of over twenty years in the Emergency Communications industry and instructor of training techniques in an ECOMM environment.
Our goal is for the podcast to be interesting to professionals within the field and welcoming to those who have an interest in it. To that end, we highly encourage those who have questions or if you would like to be a guest on the show to email us at LifeLine911Podcast@gmail.com with any questions you would like to have answered on the show.
LifeLine 911
LifeLine Ep 57 - Citizen Complaints
Complaints on any job are commonplace across all industries, but they can be especially difficult to deal with in the world of emergency telecommunications. Oftentimes, those making the complaints can have suffered traumatic events which make them react differently to conversations than they normally would and to get irate more easily. However, it is the job of a public servant to do their best to serve the public and we will share with you some of the insights we have gained over our careers with how best to handle complaints from citizens.
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
