LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Ep 58 - Quality Assurance in 911
A critical part of ensuring that your team of emergency operators is capable of succeeding no matter the event which occurs is to take the time to perform period quality assurance on them. The goal is not only to find the faults with the call takers and dispatchers so that small errors and bad habits can be rectified, but also to find praiseworthy moments and highlight them. Join your host Erica as we discuss the vital importance of performing quality assurance on your emergency telecommunicators.
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
