LifeLine 911
In the rapidly-shifting world for First Responders where it seems that everyday the rules and norms are changing, there is one voice you can count on to give you the latest in Emergency News: that is LifeLine.
The LifeLine911 podcast's mission is to discuss issues and stories related to Emergency response services, with specific emphasis on Emergency Communication.
LifeLine911 is hosted by Erica Roberts, a veteran of over twenty years in the Emergency Communications industry and instructor of training techniques in an ECOMM environment.
Our goal is for the podcast to be interesting to professionals within the field and welcoming to those who have an interest in it. To that end, we highly encourage those who have questions or if you would like to be a guest on the show to email us at LifeLine911Podcast@gmail.com with any questions you would like to have answered on the show.
LifeLine 911
LifeLine Ep 64 - The Tower of Babel
Throughout history, the division of language has created problems with communicating between two people their needs, wants, desires, and sometimes their emergencies. In today's world, where there are so many languages spoken, how can an emergency call center operate when there are callers who don't speak English needing assistance? Many 9-1-1 centers have turned to using third party assistance in the form of a language line, where the 9-1-1 operator will add another person on the call to help provide translation services, but there are always downsides to this. Join us this week as we discuss the use of these third party language lines and how they impact operations.
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
