LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Ep 71 - Slings & Arrows
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
In the emergency communication profession, 9-1-1 operators and dispatchers will often times receive a battering from irate callers who speak with them in a less than civil manner. Expletives, derisive comments, and cruel remarks are among the insults which are hurled at telecommunicators whos job it is to help the public. But how should a 9-1-1 operator respond when the caller is being abusive towards them?
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
