LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
The Role of Critical Thinking in Emergency Communications
Critical thinking is more than just a buzzword—it is the foundation of sound decision-making in emergency communications. In this episode, we explore what critical thinking truly means for first responders, why it is essential in high-pressure environments, and how it shapes the judgments made on the line. We also discuss practical ways to strengthen this skill, ensuring that every call is approached with clarity, logic, and confidence.
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
