LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Behind the Gate: Barriers to Becoming a 911 Dispatcher
Emergency communications demands competence, resilience, and a willingness to work when most of the world is asleep. Those challenges are inherent to the job. In this episode of LifeLine 911, we examine a different kind of obstacle—one that does not stem from the work itself, but from the systems and attitudes that control access to it. From inconsistent hiring standards to unnecessary gatekeeping practices, we discuss how qualified candidates are sometimes filtered out for reasons unrelated to performance, and what that means for staffing, morale, and the future of the 911 profession.
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
