LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Calling All Heroes - Part 2
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In this episode of LifeLine 911, and to commemorate National Public Safety Telecommunicators' Week 2026, we have invited on two special guests, whose recent work has highlighted in a wonderful way the stories of the everyday heroes who wear the headset.
Nichole Moore serves as the executive vice president and Juliana Krueger serves as a marketing communications specialist of Diverse Computing, a software company which strives to bring tools to public safety. They have recently published a new book entitled Calling All Heroes which captures dozens of stories written by emergency telecommunicators throughout the country. These brief, myriad, and sometimes intense vignettes of real life as a 9-1-1 operator or dispatcher showcase the tremendous work, skill, and love that goes into the profession to answer the call for help.
You can find a copy of the book on Amazon at https://www.amazon.com/dp/B0FLF7PJY6?ref_=cm_sw_r_ffobk_cp_ud_dp_SJZV1D2E921WAW9RPYP2&bestFormat=true
Calling All Heroes Homepage: https://www.diversecomputing.com/calling-all-heroes-home
NPSTW 2026 Giveaway and Story Submission Form (Open April 12-18, 2026): https://woorise.com/diversecomputing/calling-all-heroes-giveaway-2026
Year-Round Story Submission Form: https://woorise.com/diversecomputing/calling-all-heroes-share-your-story
https://www.diversecomputing.com/
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
