The Customer Success Pro Podcast
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company.
Learn more at: thecustomersuccesspro.com
Episodes
Building High-Performing CS Teams Without Playbooks with Courtney Balban
How to Set CS Career Goals That Actually Lead to Promotions
How to Build Digital Success Plans That Actually Drive Adoption with Alana Stoltzfus
Driving More Value in Executive Business Reviews
Rethinking Health Scores in Customer Success with Sean Reid
Dealing with Customers That Ghost You 👻
Implementing a Customer Success Strategy from Scratch
How to Handle Customer Objections During Renewals
How to Transform Your Customer Success Team into a Revenue Driver
How to Build a Scalable Onboarding Program from Scratch with Cara Benecke
The Journey of a Customer Success Pro: From CSM to VP
How to Drive Customer Adoption in the First 90 Days
The Strategic CSM: How to Drive Business Outcomes with Chad Horenfeldt
How to Handle Product Delays and Customer Expectations
Top Mistakes to Avoid as a Customer Success Leader
Creating a Customer-Centric Culture at Your company
Moving from Customer Service to Customer Success with Lena Theres Zimmermann
How to Get Promoted in Customer Success: Build a Personal Development Plan That Works
Active Listening in Customer Success: The Skill That Changes Everything
Mastering Time Management in Customer Success
TTV Explained: How To Deliver Customer Value Faster in Customer Success
How to Use Segmentation to Drive Value, Retention and Efficiency with Kelley Turner
Mastering the Art of Strategic Negotiation in Customer Success
The Expansion Mindset: How Great CSMs Drive Growth Without Selling
The AI-Powered CSM: What It Really Looks Like in 2025