The Customer Success Pro Podcast
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company.
Learn more at: thecustomersuccesspro.com
Episodes
43 episodes
Dealing with Customers That Ghost You 👻
Train AI to be Your Revenue Generating Co-Pilot Guide: https://www.thecustomersuccesspro.com/offers/P66P25Uw/In this episode of the Customer Success Pro Podc...
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22:39
Implementing a Customer Success Strategy from Scratch
Train AI to be Your Revenue Generating Co-Pilot Guide: https://www.thecustomersuccesspro.com/offers/P66P25Uw/In this episode, Anika Zubair discusses the chal...
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27:52
How to Handle Customer Objections During Renewals
Book Anika for your next CS Team Workshop or Event: https://www.thecustomersuccesspro.com/team-eventIn this episode of the Customer Success Pro Podcast, Ani...
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21:57
How to Transform Your Customer Success Team into a Revenue Driver
Book Anika for your next CS Team Workshop or Event: https://www.thecustomersuccesspro.com/team-eventIn this episode of the Customer Success Pro Podcast, Ani...
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38:49
How to Build a Scalable Onboarding Program from Scratch with Cara Benecke
Want to win a free pair of airpod pros, sign up for a demo with Vitally: https://www.vitally.io/csproIn this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Car...
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1:00:25
The Journey of a Customer Success Pro: From CSM to VP
The CS Promotion Tracker: https://www.thecustomersuccesspro.com/offers/wh6BFvEcIn this episode of the Customer Success Pro Podcast, Anika Zubair shares her pe...
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39:57
How to Drive Customer Adoption in the First 90 Days
Signup for RevUP Academy: https://thecustomersuccesspro.com/revupIn this episode, Anika Zubair discusses the importance of the first 90 days in a customer's journey,...
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31:47
The Strategic CSM: How to Drive Business Outcomes with Chad Horenfeldt
Signup for the FREE Masterclass: https://www.thecustomersuccesspro.com/masterclassIn this episode of the Customer Success Pro Podcast, host Anika Zuber speaks ...
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52:37
How to Handle Product Delays and Customer Expectations
Signup for the FREE Masterclass: https://www.thecustomersuccesspro.com/masterclassIn this episode, Anika Zubair discusses the critical topic of handling pr...
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18:26
Top Mistakes to Avoid as a Customer Success Leader
The CS Promotion Tracker: https://www.thecustomersuccesspro.com/offers/wh6BFvEcIn this episode, Anika Zubair discusses the common mistakes made by customer succes...
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26:12
Creating a Customer-Centric Culture at Your company
The CS Promotion Tracker: https://www.thecustomersuccesspro.com/offers/wh6BFvEcIn this episode of the Customer Success Pro Podcast, Anika Zubair discusses the...
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24:06
Moving from Customer Service to Customer Success with Lena Theres Zimmermann
Join the VIP Waitlist for RevUP: https://www.thecustomersuccesspro.com/revupIn this episode, Anika Zubair discusses the transition from customer service to customer success...
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55:31
How to Get Promoted in Customer Success: Build a Personal Development Plan That Works
The CS Promotion Tracker: https://www.thecustomersuccesspro.com/offers/wh6BFvEc?coupon_code=PODCAST50In this episode of the Customer Success Pro Po...
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23:57
Active Listening in Customer Success: The Skill That Changes Everything
Download the FREE Revenue guide: https://thecustomersuccesspro.com/resourcesIn this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the critical...
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23:30
Mastering Time Management in Customer Success
Signup for the RevUP Academy: https://www.thecustomersuccesspro.com/revupIn this episode of The Customer Success Pro podcast, Anika Zubair discusses the common c...
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33:41
TTV Explained: How To Deliver Customer Value Faster in Customer Success
Signup for the RevUP Academy: https://www.thecustomersuccesspro.com/revupIn this episode of the Customer Success Pro Podcast, Anika Zubair discusses the critical met...
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22:11
How to Use Segmentation to Drive Value, Retention and Efficiency with Kelley Turner
Signup for the FREE Masterclass: https://www.thecustomersuccesspro.com/masterclassIn this episode of the Customer Success Pro Podcast, host Anika Zuber and gue...
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53:02
Mastering the Art of Strategic Negotiation in Customer Success
Signup for the FREE Masterclass: https://www.thecustomersuccesspro.com/masterclassIn this episode of the Customer Success Pro Podcast, Anika Zubair emp...
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30:13
The Expansion Mindset: How Great CSMs Drive Growth Without Selling
In this episode of the Customer Success Pro Podcast, Anika Zubair discusses how customer success professionals can drive customer growth without feeling like salespeople. She emphasizes the evolving role of customer success as a revenue-driving...
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30:51
The AI-Powered CSM: What It Really Looks Like in 2025
In this episode, Anika Zubair discusses the transformative impact of AI on customer success professionals. She emphasizes the importance of embracing AI to alleviate administrative burdens, avoid common mistakes in its adoption, and maximize it...
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29:16
Build Your First Customer Success Retention Program with Parul Bhandari
In this episode of the Customer Success Pro Podcast, host Anika Zubair and guest Parul Bhandari discuss the critical aspects of building effective customer retention programs. They explore the importance of understanding customer goals, the rol...
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54:38
How to Build Strategic Relationships with Your Customers
In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of building genuine human relationships with customers. She discusses the challenges faced by Customer Success Managers in managing multiple accounts an...
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27:05
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Transforming Customer Success: From Reactive to Proactive
In this episode, Anika Zubair discusses the importance of transitioning from a reactive to a proactive customer success strategy. She outlines a step-by-step approach to building a proactive customer success organization, emphasizing the need t...
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19:57
Improve Your Storytelling Skills by 200% and Land Your Next Upsell
In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of storytelling in customer success and upselling. She discusses how effective storytelling can significantly enhance a CSM's ability to connect with cu...
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20:49
Why Your Marketing Team is the Key to CS Revenue Growth with Ashna Patel
In this episode, Anika Zubair discusses the vital collaboration between customer success and marketing with guest Ashna Patel. They explore how aligning these two functions can drive growth, retention, and upsells. Ashna shares her journey from...
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1:02:33
