The Focused View: Empowering Eye Care Professionals
"The Focused View" is a podcast dedicated to exploring the latest trends, strategies, and innovations in the eye care industry. Hosted by industry expert Michael Nasser, each episode features in-depth interviews with thought leaders and practitioners who are pushing the boundaries of optometry. With a focus on empowering eye care professionals and elevating the industry, "The Focused View" provides valuable insights and inspiration for anyone looking to stay ahead of the curve in this rapidly evolving field. Tune in for engaging conversations, expert analysis, and a clear vision for the future of eye care.
The Focused View: Empowering Eye Care Professionals
EP6: Elevate Your Practice: Topic 3 - Building Effective Teams: Combining Knowledge and Personalities in Your Optometry Practice
In this episode, Michael Nasser and Joanne Scott-Dostine, Opticare's Commercial Manager, delve into the most important and least understood aspect of running an optometry business: building effective teams. This episode of the Elevate Your Practice series is packed with tips and strategies that will help you harness your staff's unique strengths and create a team that stands out.
Throughout the conversation, Michael and Joanne discuss the importance of assessing and addressing knowledge gaps, onboarding effectively, and maintaining a positive workplace culture. Joanne also highlights the significance of balancing technical expertise with exceptional customer service to improve the patient journey.
Joanne Scott-Dostine is a successful coach and operations leader with 30 years of experience across all areas of retail and clinical businesses. She believes that her success lies in her ability to build great relationships, improve team culture, see patterns in numbers, and use strategic thinking to grow results. Joanne has an MBA from the Australian Institute of Business and a Master's in Corporate Finances, Managing Change, Project Management, and Strategic Human Resource Development.
Key Topics with Timestamps:
1:26 - Significance of teams in optical practice
2:52 - Key areas in categorizing team aspects
5:14 - Strategies for assessing knowledge gaps within the team
7:34 - Processes for addressing knowledge gaps
9:14 - Importance of training sessions
11:38 - Encourage staff to continue education
13:32 - Understanding the role of people in your practice
15:52 - Balancing technical practice and customer service
17:00 - Understanding team personalities
19:43 - Improving team culture
22:33 - Importance of planning in communication
23:18 - Managing personal relationship work
25:59 - Leading and maintaining a positive team culture
28:05 - Identify and understand the kind of culture
Mentioned Resources:
Optical Dispensers Australia (ODA)
Learn more about Fish! Philosophy
Connect with Joanne Scott-Dostine:
LinkedIn: https://www.linkedin.com/in/joanne-scott-dostine-144297152/
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Learn More About Us:
Website: https://www.thefocusedview.com.au/
Email: Michael@thefocusedview.com.au
LinkedIn: https://www.linkedin.com/showcase/the-focused-view
Instagram: https://www.instagram.com/thefocusedview/
Facebook: https://www.facebook.com/thefocusedview
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Send us your thoughts about the episode
Thank you for joining us in this episode of The Focused View Podcast. If you enjoyed this episode, give us a 5-Star rating, and leave a review on Apple Podcast and Spotify to help us reach even more eye care professionals and build a community of innovation and see new opportunities within the optical industry. Talk with you next time!
