The Focused View: Empowering Eye Care Professionals
"The Focused View" is a podcast dedicated to exploring the latest trends, strategies, and innovations in the eye care industry. Hosted by industry expert Michael Nasser, each episode features in-depth interviews with thought leaders and practitioners who are pushing the boundaries of optometry. With a focus on empowering eye care professionals and elevating the industry, "The Focused View" provides valuable insights and inspiration for anyone looking to stay ahead of the curve in this rapidly evolving field. Tune in for engaging conversations, expert analysis, and a clear vision for the future of eye care.
The Focused View: Empowering Eye Care Professionals
EP54: Building Operational Leverage: What Independent Optometry Can Learn from Scaled Practice Models with Ankit Patel
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What happens when an industrial engineer steps into the world of independent optometry?
In this episode, we are joined by Ankit Patel, founder of My Business Care Team, and the host of the Optometrists Building Empire podcast. Ankit shares how independent practices can create operational leverage, improve patient experiences, and scale sustainably without losing the personal touch that makes independent optometry so valuable.
Drawing on his experience owning and managing multiple private practices in the United States, Ankit shares practical insights on centralising operations, identifying bottlenecks, measuring performance, building accountability, and creating systems that enable teams to deliver world-class patient experiences consistently.
Whether you're a practice owner, manager, optometrist, or emerging leader, this episode is packed with actionable strategies to help you work smarter, strengthen your team, and build a more resilient practice.
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https://www.thefocusedview.com.au
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Key Topics with Timestamps:
3:04 - From Industrial Engineering to Optometry
4:40 - Providing patient with high-touch experience & centralisation
8:28 - Challenging parts of scaling a practice
13:57 - Using "First Pass Yield" to identify operational friction
17:53 - Why multitasking is hurting practice performance
19:10 - Accountability systems that drive results
21:11 - The CARE values framework
23:40 - Understanding operational inefficiencies and improving it
27:27 - Build a practice that is not competing with the corporate
29:22 - Simplifying product offerings for easy communication and to build trust
30:49 - Metrics beyond revenue and conversion rates
36:02 - What separates high-performing practices
42:26 - Common mistakes practice owners make
43:35 - How to start incorporating the business mentality in your practice
46:49 - Advice for young optometrists and future practice owners
48:40 - The biggest lesson from Ankit's journey
Learn More About Us:
Website: https://www.thefocusedview.com.au/
Email: info@thefocusedview.com.au
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Instagram: https://www.instagram.com/thefocusedview/
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Thank you for joining us in this episode of The Focused View Podcast. If you enjoyed this episode, give us a 5-Star rating, and leave a review on Apple Podcast and Spotify to help us reach even more eye care professionals and build a community of innovation and see new opportunities within the optical industry. Talk with you next time!
