Take Care with Josh Ramsey

At the heart of hospitality lies a simple truth: to care for our guests, we must first care for our teams, who support us and ourselves. "Take Care" explores this interconnected circle of service that defines our industry.

Each episode delves into the psychology of hospitality—how authentic care creates meaningful connections that elevate service beyond transactions to transformative experiences. We examine the delicate balance between professional growth and personal well-being, helping industry professionals avoid burnout and detachment.

Join us as we interview hospitality leaders and experts who share their insights on fostering environments where team members can bring their authentic selves to work. Together, we'll uncover how genuine care creates the foundation for exceptional hospitality.

"Take Care" is for anyone passionate about building a more meaningful approach to service—one that strengthens both those who give and receive it.

Contributors

Host

Josh Ramsey

Josh spent a decade at Hilton building valuable work at scale. He built a customer-obsessed culture and process that has made substantially helpful brand-level changes. One Hilton Global Head said he hosted her most productive meeting every month.

Josh also served as a founding director of Hilton’s revenue management center where he helped build the focused service model from 30 hotels to over 1,500 hotels, building the largest and most engaged commercial support team in the company’s history.

Josh loves to run. He's got four kids, a wife, and a golden retriever. He’s also a home renovation fanatic; you can even find him in a TV episode on the DIY Network.

Josh is on a mission to help every executive operate from a place of love, not fear. To help cultivate work communities overflowing with curiosity, movement, and joy. To build technology that is rooted in ancient wisdom. To grow revenue by solving real problems.

https://www.prosperhotels.com/