Take Care with Josh Ramsey
At the heart of hospitality lies a simple truth: to care for our guests, we must first care for our teams, who support us and ourselves. "Take Care" explores this interconnected circle of service that defines our industry.
Each episode delves into the psychology of hospitality—how authentic care creates meaningful connections that elevate service beyond transactions to transformative experiences. We examine the delicate balance between professional growth and personal well-being, helping industry professionals avoid burnout and detachment.
Join us as we interview hospitality leaders and experts who share their insights on fostering environments where team members can bring their authentic selves to work. Together, we'll uncover how genuine care creates the foundation for exceptional hospitality.
"Take Care" is for anyone passionate about building a more meaningful approach to service—one that strengthens both those who give and receive it.
Episodes
16 episodes
Balancing Vision and Execution: Insights from Sonny Kerstiens
In this episode of Take Care, we delve into the heart of the hospitality industry with a focus on how authentic care and critical thinking transform service. Our guest Sonny Kerstiens shares insights from over two decades in the ind...
Crafting Connections: The Role of Empathy in Hospitality: Kate Reed and Josh Ramsey
In this episode of 'Take Care,' we delve into the essence of hospitality through the lens of empathy and authentic care. Joined industry leader Kate Reed, we explore how self-care translates to better team dynamics and exceptional g...
Unwritten Playbook: Elevating Hospitality Through Critical Thinking: Ivo Wunderlich and Josh Ramsey
In this episode of 'Take Care - Unwritten Playbook of Hospitality Career Growth,' hosts explore career advancement in the hospitality industry with expert Ivo Wunderlich. The discussion highlights the importance of bridging gaps in ...
Leading with Care: Hospitality's Interconnected Journey
In this episode of the 'Take Care' podcast, we explore how authentic care within the hospitality industry creates meaningful connections and exceptional service. Industry leaders share insights on the importance of self-care for effective team ...
Reimagining Hospitality: Focus on Comfort & Care
In this episode, Josh explores the evolution of the hospitality industry from ancient times to modern-day, emphasizing how hotels have continually adapted to meet the changing needs of travelers. It delves into the importance of creating spaces...
Host, Guest, Traveler: The Ties That Bind
In this episode Josh explores how genuine care can forge meaningful connections that revolutionize service. He discusses the ancient roots of hospitality, highlighting the mutual exchange of vulnerability between guest and host. Featuring insig...
The Heart of Hospitality
In the inaugural episode of Take Care, Josh Ramsey explores the foundational principles of authentic hospitality. Josh shares his unconventional journey into hospitality, inspired by his upbringing rooted in service and a surprising connection ...
Always Be Closing...Relationships: The Art of Hotel Sales with Mike Hoelscher
Ever wonder what it really takes to sell hotel rooms? Go beyond the booking with Mike Hoelscher, Area Director of Sales with
Storytelling and Community: The Key Ingredients for Successful Hotel Design with Joseph Cicora
In this episode of Unpacking the Hotel Business, Josh talks with Joe Cicora, National Business Development Leader at DLR Group, to explore th...
The Historian's Lens: Uncovering Hospitality's Rich Past with Mark Young
In this episode, Josh unpacks the hotel business from a historical perspective with Mark Young, Archivist Historian at the Conrad N. Hilton ...
Beyond Transactions: Building Relationships for Long-Term Hotel Success with Jen Kahl
Join Josh as he chats with Jen Kahl, Area Director of Sales with White Lodging. Jen is the dynamic sales leader behind the Whiskey Row Hotel Co...
Unpacking Hotel Ownership, Branding & Value Creation with Jemel Jones
In this episode of Unpacking the Hotel Business, Josh interviews Jemel Jones, Chief Operating Officer at Phoenix American Hospitality. ...
Not Just Bricks and Mortar: The Fascinating World of Hotel Development with Gurtej Medi
Join Josh for a fascinating conversation with Gurtej Medi, a seasoned hotel developer and investor. In this episode, Gurtej shares his journey from his early days in revenue management at Hilto...
A Family Legacy in Hospitality with Nick Massad
Join Josh as he sits down with Nick Massad III, a second-generation hotelier and Senior Vice President at American Liberty Hospitality. Nick shares his f...