Fr8 Marketing Gurus

From Gut Feel to Data Driven Kevin Miles Vision for Logistics

DemandJen Season 2 Episode 12

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0:00 | 42:26

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What happens when the one person who "just knows the lanes" retires, hits the lottery, or goes on vacation? For too many brokerages, the answer is panic — and a scramble of spreadsheets, tabs, and weekend work every time an RFP lands.
In this episode, Jennie Malafarina sits down with Kevin Miles, Co-Founder and CEO of Eureka, to talk about why freight pricing is still stuck in 2005 — and what it takes to move from gut feel to defensible, data-driven decisions. Kevin shares how Eureka helps brokers and carriers process RFPs 40–60% faster, score their competitive advantage lane by lane, and stop bleeding margin on mispriced freight.
They also get into the bigger picture: the hidden cost of mispriced lanes, "spreadsheet fatigue," breakthrough fuel and accessorials eating into margins, and where AI is actually headed in logistics — replacing busywork, not relationships. Plus a candid conversation on why technology can't fix a broken process, and why your brand still has to shine through, even when everyone's using the same tools.
In this episode:
00:00 – Meet Kevin Miles & how logistics chose him
02:44 – What's broken about how brokers handle RFPs today
04:34 – What separates brokers who consistently win
07:07 – Escaping "spreadsheet chaos"
09:31 – How Eureka scores your competitive advantage
10:58 – From gut feel to defensible, data-driven pricing
12:44 – The hidden cost of mispriced lanes & margin erosion
14:13 – Accessorials, fuel, and the other hidden costs
16:24 – Real use case: winning 1,000+ loads they'd have skipped
18:13 – Where AI is really headed in logistics
21:17 – Why AI is no silver bullet — process still wins
22:37 – Keeping the human (and your brand) in the loop
33:46 – Advice for modernizing your operations
35:00 – The biggest obstacles to adopting new tech
37:35 – Fraud, policy & AI: the trends shaping freight
39:05 – How Eureka measures client success
40:12 – Icebreaker + Kevin's secret sauce: "PNC"
Connect with Kevin Miles:
LinkedIn: [Kevin Miles]
Website: https://www.eurekabi.com
Email: kevin@eurekabi.com
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