Advice from a Call Center Geek!

Predictive Behavioral Routing- The Next Evolution in Contact Center Routing Technology

May 02, 2019 Season 1 Episode 20
Advice from a Call Center Geek!
Predictive Behavioral Routing- The Next Evolution in Contact Center Routing Technology
Chapters
Advice from a Call Center Geek!
Predictive Behavioral Routing- The Next Evolution in Contact Center Routing Technology
May 02, 2019 Season 1 Episode 20
Predictive Behavioral Routing- The Next Evolution in Contact Center Routing Technology
Show Notes

In this episode, we look at call center routing technology from the first call center, through the invention of the first ACD and skills-based routing to the routing of the future...

Predictive Behavioral Routing where we can route not just by skill, but by customer and agent personality...super cool.

We also have a special announcement in this episode about the next call center book we are working on!



×

Listen to this podcast on