Thomas Laird, CEO of the award-winning BPO Expivia Interaction
Marketing Group, Creator and Voice of the #1 call center and contact center podcast, "Advice from a Call Center Geek", author of "Advice from a Call Center Geek 3.0" and recognized by ICMI as a Top 25 CX and Contact Center thought leader for 2022.

Follow Tom: @tlaird_expivia
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Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Schedule time with me to talk about anything call center related:
https://calendly.com/call_center_advice/15min
Linkedin Group: https://www.linkedin.com/groups/9041993/
Text Me: Text "ACG" to 814-247-0633