Advice from a Call Center Geek! Podcast Artwork Image

Advice from a Call Center Geek!

Thomas Laird

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! Please post a review on Itunes if you find our podcast of value. This will help us reach as many Call Center Geek as possible!#callcenter #contactcenter #CX #custserv #callcentergeekwww.expiviausa.comIf you enjoy listening to the podcast then come and interact with all of us! Join the "Advice from a Call Center Geek Community" on Facebook today. You can ask questions and learn from the entire Call Center Geek community!

Recent Episodes

Announcing the Advice from a Call Center Geek Texting Community- Join Now!July 06, 2020 Episode artwork Technology Tools that World Class Centers UtilizeJuly 06, 2020 Episode artwork To Stay WFH or Move the Call Center Back Brick and MortarJune 18, 2020 Episode artwork HR and Corrective Actions in the Call Center EnvironmentJune 04, 2020 Episode artwork Planning for the Needs of Your Call Center- Infrastructure, Customer Journey, and Employee EngagementMay 22, 2020 Episode artwork The TRUTH about AI and the Call Center in 2020May 13, 2020 Episode artwork Security With At Home Call Center OperationsApril 27, 2020 Episode artwork Everything You Need To Know About Running an At-Home Call CenterApril 17, 2020 Episode artwork Where Does My Call Center Go From Here? Preparing for Post Covid-19April 10, 2020 Episode artwork A Day in the Life- Two Weeks of Operating a Call Center in the Days of Covid-19March 25, 2020 Episode artwork Unique Times- A Conversation with Paul Herdman- Head of Global Customer Experience- NICE inContactMarch 20, 2020 Episode artwork SPECIAL EPISODE- COVID-19 (Coronavirus) and Your Call Center- Steps to TakeMarch 12, 2020 Episode artwork A Conversation with Contact Center Consultant-Adviser Fred ShaddingMarch 09, 2020 Episode artwork 10 Policies Every Call Center Operation Must HaveFebruary 27, 2020 Episode artwork Highlights from My Appearance on the Call Center Helper PodcastFebruary 20, 2020 Episode artwork 2020 CALL CENTER SECURITY CRISIS- Stop Allowing Cell Phones on Your Call Center Floor!February 13, 2020 Episode artwork Deep Dive into Your Call Center- 22 Questions We Ask When ConsultingFebruary 10, 2020 Episode artwork Benchmarking Call Center KPI's for EfficiencyFebruary 01, 2020 Episode artwork Digital Customer Service- Best PracticesJanuary 24, 2020 Episode artwork Call Center Security 101- Security Needs in Your Call CenterJanuary 17, 2020 Episode artwork Live Supervisor Round Table Discussion- Helping the New SupervisorJanuary 06, 2020 Episode artwork The Entrepreneurial Spirit is Alive! How We Started our Call Center Outsourcing CompanyJanuary 05, 2020 Episode artwork Top 10 Questions You Always Wanted to Ask a Call Center OutsourcerJanuary 03, 2020 Episode artwork Five Ways to Engage Your Call Center StaffDecember 26, 2019 Episode artwork Merry Christmas and Thank You- Year in Review EpisodeDecember 24, 2019 Episode artwork