Advice from a Call Center Geek! Podcast Artwork Image

Advice from a Call Center Geek!

Thomas Laird

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! Please post a review on Itunes if you find our podcast of value. This will help us reach as many Call Center Geek as possible!#callcenter #contactcenter #CX #custserv #callcentergeekwww.expiviausa.comIf you enjoy listening to the podcast then come and interact with all of us! Join the "Advice from a Call Center Geek Community" on Facebook today. You can ask questions and learn from the entire Call Center Geek community!

Recent Episodes

Community Q/A- Two Separate Teams for Voice and Chat or One Integrated Teams? October 24, 2020 Episode artwork What is Skills-Based Routing and How/Why Do Call Centers Use It?October 23, 2020 Episode artwork Tips To Lower Your Call Center's Handle and Talk TimeOctober 23, 2020 Episode artwork How to Properly Manage a Call Center OutsourcerOctober 16, 2020 Episode artwork My Five Favorite Call Center Reports October 06, 2020 Episode artwork 10 Reasons Why You SHOULD Outsource Your Call CenterSeptember 30, 2020 Episode artwork 10 Reasons Why you Should NEVER Outsource Your Call CenterSeptember 28, 2020 Episode artwork Behind the Curtain- Tricks that Some Call Center Outsourcers PlaySeptember 25, 2020 Episode artwork Listener Call Center Geek Mail Bag Questions!September 14, 2020 Episode artwork Call Center Geek Consulting August 31, 2020 Episode artwork Its Not The Call Centers Fault! Introduction to Customer Journey Mapping and its ImportanceAugust 28, 2020 Episode artwork Univ Wisconsin Talk on Making Call Center Culture Tangible and Tips for Call Center Rep EngagementAugust 21, 2020 Episode artwork Purchasing a New Contact Center Platform- Everything You Need To KnowAugust 12, 2020 Episode artwork Best Practices for Setting Up Supervisor and Admin Call Center DashboardsAugust 04, 2020 Episode artwork Setting up a Call Center Employee Suggestion ProgramJuly 13, 2020 Episode artwork Technology Tools that World Class Centers UtilizeJuly 06, 2020 Episode artwork Announcing the Advice from a Call Center Geek Texting Community- Join Now!July 06, 2020 Episode artwork To Stay WFH or Move the Call Center Back Brick and MortarJune 18, 2020 Episode artwork HR and Corrective Actions in the Call Center EnvironmentJune 04, 2020 Episode artwork Planning for the Needs of Your Call Center- Infrastructure, Customer Journey, and Employee EngagementMay 22, 2020 Episode artwork The TRUTH about AI and the Call Center in 2020May 13, 2020 Episode artwork Security With At Home Call Center OperationsApril 27, 2020 Episode artwork Everything You Need To Know About Running an At-Home Call CenterApril 17, 2020 Episode artwork Where Does My Call Center Go From Here? Preparing for Post Covid-19April 10, 2020 Episode artwork A Day in the Life- Two Weeks of Operating a Call Center in the Days of Covid-19March 25, 2020 Episode artwork