Advice from a Call Center Geek! Podcast Artwork Image

Advice from a Call Center Geek!

Thomas Laird

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Episodes
Deep Dive into Upcoming Vaccine Mandate for Contact CentersNovember 30, 2021 Episode artwork Engaging Associates During the Holidays- Social Media, Motivations, and let's Talk Holiday BonusesNovember 18, 2021 Episode artwork My Contact Center Employees Ask Me AnythingNovember 11, 2021 Episode artwork When Covid Hits Home in Your Contact Center- Perceptions, Reality, and MandatesNovember 05, 2021 Episode artwork Are you Ready for Customer Experience 3.0 Metaverse, AR, VR, and CXOctober 21, 2021 Episode artwork Our Contact Centers Covid Evolution- Engagement to TechnologyOctober 15, 2021 Episode artwork Your Ultimate Contact Center Outsourcing GuideOctober 07, 2021 Episode artwork Official "Advice from a Call Center Geek!" SLA Benchmarking EpisodeSeptember 21, 2021 Episode artwork Top 10 Customer Service Skills of the Best Call Center Agents- Team Building ExerciseSeptember 17, 2021 Episode artwork 13 Questions that Need Answers in Your Contact CenterSeptember 09, 2021 Episode artwork A Conversation with NICE CXone CEO Paul JarmanAugust 30, 2021 Episode artwork You're the New Call Center Manager, Now What?August 18, 2021 Episode artwork Taking Analytics to the Next Level with Real-Time Guidance, Real-Time Coaching, Real-Time QA - A Conversation with Balto CEO Marc BernsteinAugust 06, 2021 Episode artwork 8 Tips to Instantly Improve Your Customer ExperienceAugust 05, 2021 Episode artwork 10 Tips on Improving your Contact Center CoachingJuly 29, 2021 Episode artwork The State of Conversational AI- A Discussion with Aktify CEO Kreg Peeler and CRO Craig DalyJuly 19, 2021 Episode artwork A Day in the Life of a Contact Center Supervisor- Tips for Call Center Middle Management July 19, 2021 Episode artwork Tips on Hiring Contact Center Associates in Today's EnvironmentJuly 01, 2021 Episode artwork Expivia Virtual Reality Contact Center ConceptJune 25, 2021 Episode artwork A Conversation with Brandon Knight VP Advanced Solutions- Contact Center at TelarusJune 10, 2021 Episode artwork 10 Ways to Improve Your Call QualityJune 01, 2021 Episode artwork Creating a Call Center Improvement Action PlanMay 18, 2021 Episode artwork Setting up a Call Center Associate Pay StructureApril 29, 2021 Episode artwork How Blockchain will be Changing the Contact Center and CXApril 21, 2021 Episode artwork Announcement- Join Our Call Center Geek Call Center Tips and Tactics LinkedIn GroupMarch 30, 2021 Episode artwork