Advice from a Call Center Geek! Podcast Artwork Image

Advice from a Call Center Geek!

Thomas Laird

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! Please post a review on Itunes if you find our podcast of value. This will help us reach as many Call Center Geek as possible!#callcenter #contactcenter #CX #custserv #callcentergeekwww.expiviausa.com

Recent Episodes

Call Center Technology Trends for 2020December 12, 2019 Episode artwork True Social Media Horror Story- Why you need to Monitor Your Social Channels and How to Respond When the Trolls ComeDecember 02, 2019 Episode artwork Google Contact Center AI is Available- What that Means for Your Call CenterNovember 22, 2019 Episode artwork Call Center KPI's 101November 15, 2019 Episode artwork Call Center Workforce Management (WFM) 101November 07, 2019 Episode artwork New Agent On-boarding Policies and ProceduresOctober 23, 2019 Episode artwork Sales Done the Right Way in Your Call CenterOctober 11, 2019 Episode artwork 10 Ways To Make Your Customer Service Experience Unique- With ExamplesOctober 04, 2019 Episode artwork Five Ways to Improve Your Call Center TodaySeptember 27, 2019 Episode artwork Case for NO Cell Phones and NO Wearable Technology on Your Call Center FloorSeptember 18, 2019 Episode artwork Pros and Cons of OutsourcingSeptember 12, 2019 Episode artwork Crystal Ball- The Call Center of 2025September 04, 2019 Episode artwork The Birth of a Call Center- Revenge is the Best Success!August 29, 2019 Episode artwork Cracking the Code on Call Center Attendance- Go on a Streak!August 20, 2019 Episode artwork Call Center Management Equation- True Story (Best Podcast we have done!)August 14, 2019 Episode artwork Special Announcement- Free Version of our New Call Center Book "More Advice from a Call Center Geek!"August 07, 2019 Episode artwork Future Service Channels- Implementing Video into Your Customer Service and SalesAugust 05, 2019 Episode artwork Attendance- Tips for improving Attendance in Your Call CenterJuly 19, 2019 Episode artwork Tips on the Physical Setup of Your Call Center July 10, 2019 Episode artwork Cut your Agents Some Slack- Enhancing Your Call Center Communications CultureJuly 01, 2019 Episode artwork How to Set Up a Weekly Agent Analysis ProgramJune 22, 2019 Episode artwork Games to Play in Your Call Center 3.0June 12, 2019 Episode artwork Moving Your Call Center to the Cloud- Pros and ConsJune 04, 2019 Episode artwork Engaging and Developing Your Call Center Associates with Social MediaMay 30, 2019 Episode artwork Special Announcement From the Geek!- Call Center Geek Community CreationMay 28, 2019 Episode artwork