Advice from a Call Center Geek! Podcast Artwork Image

Advice from a Call Center Geek!

Thomas Laird

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! Please post a review on Itunes if you find our podcast of value. This will help us reach as many Call Center Geek as possible!#callcenter #contactcenter #CX #custserv #callcentergeekwww.expiviausa.comIf you enjoy listening to the podcast then come and interact with all of us! Join the "Advice from a Call Center Geek Community" on Facebook today. You can ask questions and learn from the entire Call Center Geek community!

Recent Episodes

Procedures and Tips to Move Your Call Center Back Into the OfficeJanuary 19, 2021 Episode artwork The ONE Technology that will be Revolutionizing the Customer ExperienceJanuary 11, 2021 Episode artwork A Conversation with the VP of Customer Care and CRM at Overstock.com- Jimmy BudnikDecember 22, 2020 Episode artwork 7 Falsehoods About Outsourcing Your Call CenterDecember 07, 2020 Episode artwork 7 Tips to Make Black Friday Run Smoothly in Your Contact CenterNovember 23, 2020 Episode artwork 10 Unique Use Cases for Speech AnalyticsNovember 17, 2020 Episode artwork Five Call Center and Customer Service Trends for 2021November 05, 2020 Episode artwork Using Live or Recorded Calls and How To Run a Calibration SessionOctober 29, 2020 Episode artwork Community Q/A- Two Separate Teams for Voice and Chat or One Integrated Teams? October 24, 2020 Episode artwork What is Skills-Based Routing and How/Why Do Call Centers Use It?October 23, 2020 Episode artwork Tips To Lower Your Call Center's Handle and Talk TimeOctober 23, 2020 Episode artwork How to Properly Manage a Call Center OutsourcerOctober 16, 2020 Episode artwork My Five Favorite Call Center Reports October 06, 2020 Episode artwork 10 Reasons Why You SHOULD Outsource Your Call CenterSeptember 30, 2020 Episode artwork 10 Reasons Why you Should NEVER Outsource Your Call CenterSeptember 28, 2020 Episode artwork Behind the Curtain- Tricks that Some Call Center Outsourcers PlaySeptember 25, 2020 Episode artwork Listener Call Center Geek Mail Bag Questions!September 14, 2020 Episode artwork Call Center Geek Consulting August 31, 2020 Episode artwork Its Not The Call Centers Fault! Introduction to Customer Journey Mapping and its ImportanceAugust 28, 2020 Episode artwork Univ Wisconsin Talk on Making Call Center Culture Tangible and Tips for Call Center Rep EngagementAugust 21, 2020 Episode artwork Purchasing a New Contact Center Platform- Everything You Need To KnowAugust 12, 2020 Episode artwork Best Practices for Setting Up Supervisor and Admin Call Center DashboardsAugust 04, 2020 Episode artwork Setting up a Call Center Employee Suggestion ProgramJuly 13, 2020 Episode artwork Technology Tools that World Class Centers UtilizeJuly 06, 2020 Episode artwork Announcing the Advice from a Call Center Geek Texting Community- Join Now!July 06, 2020 Episode artwork