In Episode 24 of the Geek!, we take a look at the NICE inContact Customer Benchmarking Survey and how it correlates to what we are seeing in the marketplace in regards to customer channel preferences.
We also talk about the difference between multi and omnichannel and the importance of being channel agnostic for your customers.
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If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
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