Advice from a Call Center Geek!

Moving Your Call Center to the Cloud- Pros and Cons

June 04, 2019 Season 1 Episode 28
Advice from a Call Center Geek!
Moving Your Call Center to the Cloud- Pros and Cons
Chapters
00:06:19
Top 10 Pros
00:16:37
Cons of the cloud
Advice from a Call Center Geek!
Moving Your Call Center to the Cloud- Pros and Cons
Jun 04, 2019 Season 1 Episode 28
Moving Your Call Center to the Cloud- Pros and Cons
Show Notes Chapter Markers

In Episode 28 of the Geek, we discuss 10 unique benefits of moving your call center operations to the cloud while discussing the limited downside as well.

Pros:

  • Scaling
  • Fewer Points of Failure for your Front Facing Operation
  • New Technology deployment Ease
  • API Culture
  • Global Reach
  • Reduced IT and Telephony Costs
  • Technology Upgrade Costs
  • World Wide Supervision/Transparency
  • Limited to No Equipment needed

Cons:

  • Internet Needs
  • Service Packages
  • Proper Technology from Partner
  • What Happens when you are down


We also talk about security and how the cloud approach to PCI, Encryption and Data security.




Top 10 Pros
Cons of the cloud
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