Moving Your Call Center to the Cloud- Pros and Cons

In Episode 28 of the Geek, we discuss 10 unique benefits of moving your call center operations to the cloud while discussing the limited downside as well.

Pros:

• Scaling
• Fewer Points of Failure for your Front Facing Operation
• New Technology deployment Ease
• API Culture
• Global Reach
• Reduced IT and Telephony Costs
• Technology Upgrade Costs
• World Wide Supervision/Transparency
• Limited to No Equipment needed

Cons:

• Internet Needs
• Service Packages
• Proper Technology from Partner
• What Happens when you are down

We also talk about security and how the cloud approach to PCI, Encryption and Data security.

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel