In episode 41 of our call center operations podcast "Advice from a Call Center Geek!" we talk about the 5 biggest and easiest ways to improve your call center today.
Out of all the topics we have discussed we talk about the five biggest ways to make the biggest impact in your call center.
1) Hiring for Culture
2) The TONE is the Message; Educating New hires
3) Agents Analysis
4) Measuring the right KPI's
5) Having Fun in your Call Center