10 ways to make you think about making your customer service experience unique for both the customer and your agents.
1) Create a unique tagline AKA Chik-fil-a effect
2) Post your stats for your customers to see
3) How to Immerse your customers into your world
4) Incenting the right KPI's
5) Routing the right way
6) Screen pop CTI importance
7) Training Tone
8) Is your center boring?
9)Are you using al the technology you have?
10) Management training