Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
10 Ways To Make Your Customer Service Experience Unique- With Examples
Fun Episode!
10 ways to make you think about making your customer service experience unique for both the customer and your agents.
1) Create a unique tagline AKA Chik-fil-a effect
2) Post your stats for your customers to see
3) How to Immerse your customers into your world
4) Incenting the right KPI's
5) Routing the right way
6) Screen pop CTI importance
7) Training Tone
8) Is your center boring?
9)Are you using al the technology you have?
10) Management training
Blog Post Link:
https://expiviausa.com/nine-ways-to-make-your-customer-service-experience-unique/
The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing. Check Expivia out at www.expiviausa.com
Text me: 814.247.0366
Follow me: @tlaird_expivia
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Discover exceptional, AI-driven contact center outsourcing with Expivia.
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https://www.linkedin.com/in/tlairdexpivia/
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Watch us: Advice from a Call Center Geek Youtube Channel
