Fun Episode!
10 ways to make you think about making your customer service experience unique for both the customer and your agents.
1) Create a unique tagline AKA Chik-fil-a effect
2) Post your stats for your customers to see
3) How to Immerse your customers into your world
4) Incenting the right KPI's
5) Routing the right way
6) Screen pop CTI importance
7) Training Tone
8) Is your center boring?
9)Are you using al the technology you have?
10) Management training
Blog Post Link:
https://expiviausa.com/nine-ways-to-make-your-customer-service-experience-unique/
The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing. Check Expivia out at www.expiviausa.com
Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
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If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
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Watch us: Advice from a Call Center Geek Youtube Channel