Advice from a Call Center Geek!

Call Center Technology Trends for 2020

December 12, 2019 Thomas Laird Season 1 Episode 50

Send us a text

With 2019 winding down, we wanted to take a look a the technology trends that will be affecting the call center space in 2020.

From AI, Analytics to the digital explosion, Advice from a Call Center Geek! gets you ready for the changes that are coming in 2020 to stay ahead of your competition.

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

 Discover exceptional, AI-driven contact center outsourcing with Expivia. 

Visit expiviausa.com or message me in Linkedin at:
 https://www.linkedin.com/in/tlairdexpivia/



Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel

People on this episode