Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
Five Ways to Engage Your Call Center Staff
In Episode 51 of Advice from a Call Center Geek, we look at 5 ways you can engage your call center staff.
We discuss strategies such as how and why to form leadership committees to utilizing Social Media to get the best out of all your call center associates and staff.
We all want a highly engaged workforce, in this episode, we show you how!
Blog Post Link:
https://expiviausa.com/five-ways-to-improve-your-call-center/
The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing. Check Expivia out at www.expiviausa.com
Text me: 814.247.0366
Follow me: @tlaird_expivia
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Discover exceptional, AI-driven contact center outsourcing with Expivia.
Visit expiviausa.com or message me in Linkedin at:
https://www.linkedin.com/in/tlairdexpivia/
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Watch us: Advice from a Call Center Geek Youtube Channel