Do you have processes and procedures in your call center to protect you, your customers, and your organization from fraud, phishing, viruses, employee/internal fraud or are you hoping and praying it never happens to you!
We take a look at what you need in 2020 to have a secure contact center environment when it comes to Data, Physical and Digital Security. We discuss tactics you need to be doing now along with what new technology can help you as well when it comes to data and call center security.
Blog Post Link:
https://expiviausa.com/call-center-security-101-security-needs-in-your-call-center/
The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing. Check Expivia out at www.expiviausa.com
Text me: 814.247.0366
Follow me: @tlaird_expivia
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If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
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Watch us: Advice from a Call Center Geek Youtube Channel