Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
Call Center Security 101- Security Needs in Your Call Center
Do you have processes and procedures in your call center to protect you, your customers, and your organization from fraud, phishing, viruses, employee/internal fraud or are you hoping and praying it never happens to you!
We take a look at what you need in 2020 to have a secure contact center environment when it comes to Data, Physical and Digital Security. We discuss tactics you need to be doing now along with what new technology can help you as well when it comes to data and call center security.
Blog Post Link:
https://expiviausa.com/call-center-security-101-security-needs-in-your-call-center/
The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing. Check Expivia out at www.expiviausa.com
Text me: 814.247.0366
Follow me: @tlaird_expivia
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Discover exceptional, AI-driven contact center outsourcing with Expivia.
Visit expiviausa.com or message me in Linkedin at:
https://www.linkedin.com/in/tlairdexpivia/
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Watch us: Advice from a Call Center Geek Youtube Channel
