Advice from a Call Center Geek!

Digital Customer Service- Best Practices

January 24, 2020 Thomas Laird Season 1 Episode 57

Send us a text

Twitter, Facebook, Instagram, WhatsApp.....

Do you have a digital plan for these "newer" channels? 

In this episode of the "Geek" we talk about the importance of servicing customers on these channels, how to be proactive instead of reactive then it comes to social listening and best practices for digital customer service programs!

Your customers are using these channels and they are talking about you.  Its time for a plan to engage and delight in the digital world!

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

 

Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel 

 Discover exceptional, AI-driven contact center outsourcing with Expivia. 

Visit expiviausa.com or message me in Linkedin at:
 https://www.linkedin.com/in/tlairdexpivia/



Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel

People on this episode