A Day in the Life- Two Weeks of Operating a Call Center in the Days of Covid-19

In this episode of Advice from a Call Center Geek!, we tell the true story of the rollercoaster of operating a call center in the days of coronavirus.

We give an interesting retrospective of each day from March 11 through March 25.  How we went through the phases of ignoring and denying to action.

We have a 5-minute segment on some of the best practices that we are using on how to manage call center associates from home.  When you video chat, when to IM, how many times a day should you touch base.  We have you covered.

Blog Post Link:
https://expiviausa.com/a-day-in-the-life-embracing-a-new-norm/

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

 

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 Discover exceptional, AI-driven contact center outsourcing with Expivia. 

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 https://www.linkedin.com/in/tlairdexpivia/

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Chapters

• 0:00 Opening
• 2:32 At Home Call Center Supervisors Management Best Practices
• 7:06 True Story- Our Last Two Weeks