Advice from a Call Center Geek!

Everything You Need To Know About Running an At-Home Call Center

April 17, 2020 Thomas Laird Season 1 Episode 68
Advice from a Call Center Geek!
Everything You Need To Know About Running an At-Home Call Center
Show Notes

In this episode of the Geek!, we give the full rundown of what we are doing and have found to be best practices to operating a virtual contact center.  Topics discussed are:

  • Equipment Policies
  • Associates Management and QA
  • Supervisor Checklists
  • Security
  • Rep Engagement
  • MaximizingTechology

Blog Post Link
https://expiviausa.com/everything-you-need-to-know-about-running-an-at-home-call-center/

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel 

If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!



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Watch us: Advice from a Call Center Geek Youtube Channel