Advice from a Call Center Geek!

Everything You Need To Know About Running an At-Home Call Center

April 17, 2020 Thomas Laird Season 1 Episode 68

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In this episode of the Geek!, we give the full rundown of what we are doing and have found to be best practices to operating a virtual contact center.  Topics discussed are:

  • Equipment Policies
  • Associates Management and QA
  • Supervisor Checklists
  • Security
  • Rep Engagement
  • MaximizingTechology

Blog Post Link
https://expiviausa.com/everything-you-need-to-know-about-running-an-at-home-call-center/

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
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 Discover exceptional, AI-driven contact center outsourcing with Expivia. 

Visit expiviausa.com or message me in Linkedin at:
 https://www.linkedin.com/in/tlairdexpivia/



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Watch us: Advice from a Call Center Geek Youtube Channel

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